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FAQ – Frequently Asked Questions

1. How can I REGISTER? Where can I LOG IN?

2. I forgot my PASSWORD. I forgot my Log In USERNAME. 

3. Where and how can I DOWNLOAD purchased files?

4. How can I pay with CREDIT CARD without a PayPal Account?

 

1. How can I REGISTER? Where can I LOG IN?

First click on the shopping cart button in the menu. Under the icons there are options: “Log In” and “Register”. Choose one of them and fill out the form. 

 

2. I forgot my PASSWORD. I forgot my Log In USERNAME. 

First click on the shopping cart button in the menu. Under the icons there are options: “Log In”. You will see options for "Forgot your password" and "Forgot your username". Choose one of the options, you need to be sent to your email address from registration.

 

3. Where and how can I DOWNLOAD purchased files?

After the payment, PayPal will send you back to the site to your List of orders. Or: Click on the shopping cart button in the menu.There are icons with options. Choose "My Downloads".

You will see list of your orders. Just CONFIRMED orders were paid and can be downloaded. To continue to download your file. Click on the "Downloads" bookmark.

You will see available downloads. Take notice of your access for downloading: "Expires on" means until when you can download your files (default is 3 days) and "Downloads remaining" is limit, how many times the file can be downloaded to your computer.

Then you click with right button of your mouse on the "Download" link. And choose option "Save target as..." or "Save link as...". Then you choose a folder where the file should be saved. 

Note: If you click on the "Download" link with your left mouse button, it can happen that the file starts playing the file automatically instead of asking you where the file should be saved. This depends on your browser settings. If this happens and you did not managed to save the file. You can try again with clicking the right mouse button on the "Download" link because your default downloading limit is set to 3 downloads per file.

If you need more instructions or help, please use the contact form

 

4. How can I pay with CREDIT CARD without PayPal Account?

Possibility to pay as a guest is set to optional and will be available whenever possible, however it is PayPal who makes a decision to not allow guest checkout in some circumstances depending on a varity of details e.g. customers browser, cookies, locale, IP etc. In that case it is neccessary to pay via PayPal account or please contact Naomi Aldort via contact form about other options how to pay.

 

 

 

 
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